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  • tourism-malaysia
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General Terms and Conditions



1.1.           MikeBikes Sdn. Bhd. offers you the services advertised on our website in accordance with that set forth in the following General Terms and Conditions of Sale (hereinafter referred to as the “General Terms and Conditions”). Hence, due to the mere fact of booking any of the services offered on our website you are understood to unreservedly accept the obligations set forth in these General Terms and Conditions.

1.2.        By following all of the steps involved in contracting the services and placing the purchase order you express your full and unreserved acceptance of each and every one of the General Terms and Conditions we have published at the specific time you access the website and/or our office. As a result, you must carefully read the General Terms and Conditions every time you are about to request any of the services we offer on this website and/or in our office.

1.3.       Acquisition of the services is also subject to our website's General Terms and Conditions of Use, which are complementary, with regard to aspects not dealt with in these General Terms and Conditions and in every sense in which they are not contrary thereto.




2.1.       MikeBikes Sdn. Bhd.  offers a set of organized tours for people and groups in several cities in Malaysia, as stated in the “About MikeBikes” section of our website.

 2.2.          MikeBikes Sdn. Bhd. makes both an on-line and off-line booking mechanism available to you through which you can book tours provided by MikeBikes Sdn. Bhd. or other third parties with which MikeBikes Sdn. Bhd. may have entered into the relevant collaboration agreements. So, when you book through our website, you enter into a direct and legally-binding contractual relationship with either MikeBikes Sdn. Bhd. or the partner (if any) you have contracted to provide the service (tour). From the time you make your booking, MikeBikes Sdn. Bhd. acts as an intermediary between you and our partner (if any). It passes on your booking details to the partner (if any) and sends you a confirmation e-mail on behalf of the partner (if any).

 2.3.       You are responsible for the use you make of the services so you hold MikeBikes Sdn. Bhd. harmless in relation to liability that arises from any damage that could be caused by any correct or incorrect use of the contracted service. Our services are only for personal use, not commercial use. Therefore, resale of the contracted services for any commercial or competing business is not permitted.



3.1.        These general terms and conditions will enter into force from the time you access this website, make your booking and give your consent to contracting the service in question. You then accept and completely adhere to all of the general terms and conditions included herein.



4.1.       Any booking made in your name or on your behalf will be considered as having been made by you yourself.

4.2.       The mere fact of making a booking does not imply that our partner (if any) automatically accepts it. Instead, it will be considered

to be a confirmed booking when MikeBikes Sdn. Bhd.  sends you acknowledgement of receipt of the booking on behalf of our partner (if any). Bear in mind that the booking is always subject to availability as it may be that on the same day as the tour an event or occasion takes place in the tour's area, or any other unforeseeable event, act of God or force majeure takes place, which prevents or makes it inadvisable to carry out the tour, in which case MikeBikes Sdn. Bhd. and/or the partner (if any) will be entitled to cancel the booking up until the very time the tour is to take place. In particular, if you book less than 48 hours prior to the tour, we recommend that you confirm your booking by mail, info@mikebikes.my,  or Whatsapp 0060 17 673 7322 (remember to have your booking number to hand).

 4.3. MikeBikes Sdn. Bhd. reserves the right to cancel bookings made by you with whom there is a dispute regarding payment of a prior order or who are suspected of some kind of irregularity.



5.1.       The price of the services will be clearly set on the page on which it is shown and the price published at the time the booking is made will apply.

5.2.         The price of the services will be paid directly through our online payment platform or to MikeBikes Sdn. Bhd.’s partner (if any) in cash, unless otherwise indicated by MikeBikes Sdn. Bhd..



6.1.       MikeBikes Sdn. Bhd. hereby informs you of its personal data protection policy so that you may expressly, freely and voluntarily decide whether you wish to provide the personal data we request from you on the booking form on our website.

6.2.         We also inform you that the data you provide will be included in files owned and controlled by MikeBikes Sdn. Bhd., which will carry out computer processing in order to handle your request (which necessarily includes passing your details on to the partner (if any) with whom you contract the service we offer as intermediaries).

6.3.       We may also send you information about MikeBikes Sdn. Bhd. activities that may be of interest to you. By sending your data you are understood to expressly authorise MikeBikes Sdn. Bhd. to process your data for the above purposes, which includes commercial communications sent by e-mail. Furthermore, your e-mail address is used to send you a feedback request.

6.4.       Unless otherwise stated, it is considered necessary to fill in all of the required data in the forms. If not all of the data considered necessary are provided then, depending on the case, MikeBikes Sdn. Bhd. may not process the request made.

6.5.       You must fill in the forms with true, exact, complete and up-to-date details and you will be held liable for the damages that you cause by improperly filling in the forms with data that are false, inexact, incomplete or not up to date.

6.6.       MikeBikes Sdn. Bhd. has adopted the security levels for the protection of personal data required by the data protection legislation in force, putting the necessary technical and organisational measures in place to prevent loss, misuse, alteration, unauthorised access and other possible risks.

 6.7.       MikeBikes Sdn. Bhd. likewise undertakes to meet its obligation to keep personal data secret and its obligation to hold them and will take all necessary measures to prevent their alteration, loss, processing or unauthorised access to them subject to the state of the art at any time.

6.8.           You may exercise the right of access, rectification, erasure and, as the case may be, objection in accordance with that set forth in applicable legal rules, by writing to MikeBikes Sdn. Bhd.. at its postal address (Malaysia Tourism Centre (MaTiC) 109 Jalan Ampang, 50450 Kuala Lumpur) and/or its e-mail address,  info@mikebikes.my  Proof of the user's identity must be provided.

 6.9.     MikeBikes Sdn. Bhd. reserves the right to modify this policy after previously informing users of the changes made thereto.



7.1.        The relationship between the person making a booking and MikeBikes Sdn. Bhd. is governed by these General Terms and Conditions.

7.2.        Notwithstanding the foregoing, any other General Terms and Conditions specific to the service contracted at the time the tour is performed may be attached or submitted for your approval. In that case the aforementioned General Terms and Conditions specific to MikeBikes Sdn. Bhd.’s partner (if any) will prevail over MikeBikes Sdn. Bhd.’ General Terms and Conditions, and these General Terms and Conditions will only apply in a supplementary manner and only to the extent that they do not contradict them.

7.3.       Some of these conditions are as follows:

7.3.1.         Before taking part in a tour:

  1. Read, listen to and understand the safety instructions and advice given by the representatives responsible for rganizing the tour.
  2. b)    Make sure the equipment that will be provided for carrying out the tour is in normal working order.
  3. c)    Present a valid form of ID (ID card or passport).
  4. d)      Make sure the your contact details stated in the booking are correct.                                                                                                              

7.3.2.         During the tour:

  1. Use the equipment correctly and, in particular, avoid using it in unsuitable places (stairs, ramps, etc.).
  2. b)    Park the bicycle in suitable places and correctly lock it up.
  3. c)     Follow the applicable road and traffic rules, such as the use of reflectors, helmet, etc.
  4. d)    Accept responsibility for paying any fine or penalty you are given by a person in authority during use of the service.
  5. e)      Do not make any modification or change to the bicycle except for the necessary repairs due to breakage or malfunctioning of any of its parts.
  6. f)    In case of loss, theft, accident or any other incident contact MikeBikes Sdn. Bhd. within 2 hours of its occurrence and provide a copy of the police report or certificate produced.

 7.3.3.         At the end of the tour:

  1. a)    Return the equipment in as good condition as you received it in.
  2. b)    Be present when it is returned and sign a receipt stating you are in agreement with the inspection of the equipment.
  3. c)     Pay a penalty to MikeBikes Sdn. Bhd. or the partner (if any) under certain circumstances, such as negligence in safekeeping of the bicycle resulting in its theft; loss of or damage to the anti-theft device; damage to the equipment; among other circumstances, all in accordance with the specific terms and conditions that apply, which the MikeBikes Sdn. Bhd. or its collaborator will inform you of before carrying out the tour.

 7.4.      In any case, you state that you and any other participants in your group are aware of the rules for riding and use of a bicycle and accept all of the risks inherent to the activity. You further state that you and any other participants in your group are covered by their own third-party insurance cover when performing the activity the service consists of. You also state that you and any other participants in your group are the only persons responsible for the effects of carrying out the activity, both physical and mental, such as but not limited to any possible problem arising from illness, medication or a disability of any kind that could affect their safety. MikeBikes Sdn. Bhd. thus does not accept any liability for damages and injuries caused to users of the services and third parties during the use of such services.

 7.5.       Limitation of Liability.

In any case, MikeBikes Sdn. Bhd. ' liability in any claims for losses, damages, costs or expenses suffered by you arising from MikeBikes Sdn. Bhd.’s services,  the total maximum claim as may be made against MikeBikes Sdn. Bhd. shall be limited to the price paid by you for such services.



8.1.      As a final user (consumer) when booking through our customer service or direct on the website, you are free to cancel or modify your booking with no extra charge, unless otherwise indicated in writing by MikeBikes Sdn. Bhd. at the moment of the booking. For the avoidance of doubt, there shall be no free cancellation or modification for any special request bookings, private tours etcetera, and the terms and conditions for such cancellation of modification will be communicated to you specifically.

 8.2.       When making a booking for a tour that needs to be pre-paid (this will be indicated on the website and per mail by MikeBikes Sdn. Bhd.) or as a business to business client, you accept the cancellation or modification fees that are indicated specifically in writing when you make the booking.

 8.3.       Before the tour start in the event of bad weather (very heavy rainfall or heavy thunderstorm) or other cases of force majeure or act of God and it's not safe to ride a bicycle tour, another day / time will be arranged. If no alternative is possible it will be cancelled without any penalty for any of the parties.

8.4.       If during the tour, very bad weather occurs, e.g. heavy rain or thunderstorms the following rules apply;
a)   An alternative date to reschedule the tour will be arranged by the administration.
b)   If no alternative date can be arranged, the following cancellation rule apply:
Cancellations up to brunch/dinner (as the case may be) 50% refund, after brunch/dinner (as the case may be) no refund.

8.5.      If you book a private tour and cancel within 4 days before the tour starts, you shall bear 100% of the costs.



The construction and enforcement of these general terms and conditions of sale shall be governed by Malaysian law and any dispute of any nature or problem arising from the formalisation, enforcement or construction of any contract of sale entered into by MikeBikes Sdn. Bhd. and you shall be submitted to the courts of Malaysia. You declare that you have read, is aware of and accepts these conditions in their entirety.


Copyright © MikeBikes Sdn. Bhd. All rights reserved. Reproduction in whole or in part is prohibited. 2024



Additional tourist information:

Registration for travellers to Malaysia has been announced on 1 December 2023, this applies to tourists and anyone travelling to Malaysia for the first time.

Travellers entering Malaysia must register online for the Malaysia Digital Arrival Card (MDAC) within three days prior to arrival. Registration is mandatory from 1 January 2024.

You can do this on the Malaysia Immigration website:
https://imigresen-online.imi.gov.my/mdac/main under the heading 'registration'.

The following groups are exempt from registration:
- Travellers transiting/transferring through Singapore without seeking immigration clearance; and
- Malaysia Permanent Resident
- Malaysia Automated Clearance SYstem (MACS) holder

Note: MikeBikes cannot help you fill out the MDAC. For queries, please refer to your relevant embassy.