General

• Do I need to have cycle experience?

  Yes, it is a must that you have cycle experience and that you are be able to cycle in traffic in your own environment in a safe way. You have to got a basic balance on the bicycle and easily can make starts and stops. All tours have an easy pace. The route of the Pitstop Foodie Tour is hilly. A good balance and normal physical health is necessary.

• Will the tour continue when it rains?

  The bike tours always do. A rain shower is nothing unusual in an Asian country. There is also a daily rain shower in Kuala Lumpur. You can get wet... It is very refreshing!

• Do I have to wear a helmet?

  No, wearing a helmet is not obligatory. We strongly recommend doing so.

• Isn't it too hot to cycle in Kuala Lumpur?

  No, biking provides a light breeze to cool you off. We always cycle at a quiet pace. This gives our bike tours a relaxing character. Furthermore, we have plenty of rest periods on the way, so you can be sure that body and mind can enjoy the many fascinating sights. At the start of the tour you will receive a bottle of water.

• What is the best way to get to Mike Bikes, 109 Jalan Ampang, Kuala Lumpur?

  There are several possibilities:

  • You can take the Grab taxi (app) or randomly take any other taxi. If Grab, fill out destination 'MikeBikes'. During the rush it takes a little more time.
  • You can come with the purple bus GO KL (free, but very busy with locals). It stops right in front of the MaTIC.
  • Via the LRT Kelana Jaya Line, halte KJ 10, KLCC (scroll down), 10 minutes walk.
  • Via monorail, halte MR 8, Bukit Nanas, 5 minutes walk.
  • Stop 1 of the Hop On Hop Off bus start at the MaTIC.
  • Or you can walk.
  • Our address: MikeBikes' office in the Malaysia Tourism Centre, MaTIC, 109 Jalan Ampang, 50450 Kuala Lumpur.
• What clothes do I wear during the tour?

  We visit a temple, so clothing that covers knees and shoulders is appreciated.

  We also recommend:

  Wear light, comfortable clothes with a hat or cap to protect the head from the sun. With shoes or fixed sandals you have the best control over the bike, so no slippers. Sunscreen is a must. You get an MikeBikes safety sheena, which you are obliged to wear during the tour.

• Which language is spoken by the guides?

  Our guides speak English and Chinese. We have possibility a Dutch speaking guide available.

  It is not our goal to tell long stories during the tours. Our guides speak good English/Dutch, but language does not play a major role in how to experience the tour. The local guides know the story behind Malaysian life and can answer all your questions. We want to emphasize the individual, intense experience of the hidden Kuala Lumpur and the interaction with the environment and people we encounter. Of course the guides know a lot about Kuala Lumpur’s history.

• Which bikes are used?

  We have qualitative, Dutch orange bikes with hand brakes and 3 gears. We have developed these bikes together with the Haagsche City Bike. We have different sizes of frames and each saddle is adjustable. On each bike there is a front carrier with a basket where you can store some luggage. We have 2 bicycles with child seats.

• What is included in the price of a tour?

  You get an English/Dutch speaking local guide and a safe and well maintained orange bike with gears and hand brakes. At the start of each tour everyone receives a bottle of water. You can enjoy a local brunch or dinner including a drink. You get an orange sheena. A bicycle helmet is free and optional.

• Can I cancel the reserved tour?

  You can cancel the tour for free for sickness or any other reason. Please inform us about this as soon as possible, because we scheduled a tourist guide for you. You can reach us via WhatsApp, 0060 17673 7322 or mail, info@mikebikes.my, so that we can take this into account. Please include your reservation number in your message. Thank you.

• Can we be picked up at our hotel?

  No, we do not offer pick-up service. We expect guests 15-30 minutes before departure from the tour at restaurant WOWKL in de MaTIC, Malaysian Tourism Centre, 109 Jalan Ampang in Kuala Lumpur. Here is our meeting point.

• What is the color of the bike?

  Orange, on his Dutch..

• What if your partner does not want or is not be able to cycle and would like to do something else during the tour?

  Your partner could take the Hop On Hop Off during the tour. It is a good alternative to explore KL.

• Have you any recommendations to stay in Kuala Lumpur?

  Yes, Mercu Summer Suite is convenient and it's in the city centre. There is a gym, swimming pool and free WiFi. Rooms and dorms have acceptable rates, also for short term. In a dorm you can even stay a night for RM40 per person. In the accommodation there are 2 restaurants and a 7/11 shop. Easily accesible as well as by public transport as by Grab.

• Am I healthy enough to cycle a tour?

  Our tours are basic easy to average to cycle. If you doubt due to health matters, for example a heart disease, or long disease, or otherwise you can ask your specialist of general practioner for a written statement that you are be able to cycle a tour. MikeBikes is not liable for your health conditions.

• Can I cycle the tour on my own bicycle?

  It is not allowed. Our cycles are reliable, maintained and visible. It's more safe to cycle in a group with the same bicycles.  Traffic participants will recogize you earlier when you cycle visible in a group. The tourist guide has a spare bag wit fitting tools and parts of our bicycles and can handle more on the spot in case there will be damage, for example a puncture.

• Can I park my car at your place?

  You can park your car for free at the parking of the Malaysia Tourism Centre (MaTiC) where our office is. There are limited places. An alternative is at the opposite of the MaTiC. There is a big paid parking next to the High Commission of Pakistan.

• Am I insured during the cycle tour?

  MikeBikes is not liable for results of accidents during the tour. Safety is our highest priority and you will experience this with the solid and well maintained bicycles, safety jackets (visibility) and optional a helmet (for free) and safe routes. The tourist guides have followed a special safety procedure. 

  In case if you like to insure you and your friends or family, please contact Mr. How PK, MyClient, a company specialised in cycle insurances in Malaysia.

Route

• Is it safe to cycle?

  Yes, it is safe to cycle. There are many motor cyclists and cars and it is reasonably ordered for an Asian city. They take into account cyclists. The number of cyclists is limited, but increasing. There are manyb positive developments to stimulate cycling in KL. In October 2017 the City Hall has built bicycle lanes in the inner city, which will be extended. Moreover, we mainly use bicycle-firendly ropads and alleys. With our tours a 2nd tour guide cycles at the back from 5 to 6 persons and up in one group. In addition we are clearly visible through the orange safety jacket and orange bicycles. It is important that you keep to the rules and signals of the guide. By the way, in KL they cycle on the left!

• Do I have to be healthy to take part to a tour?

  We cycle with a quiet speed and make regularly stops on intersting places. Both children from the age of 7 and healthy senior citizens aged 80 can do our tour without problems. Cycling experience is obviously a must. We do cycle through narrow alleys and elevated pedestrian paths. This requires a certain balance, control and self-confidence on the bicycle. We advise you if you have a bad condition or disease, discuss with your doctor in advance whether the tour is suitable for you.

  Our bike tours are unfortunately not suitable for those who are not on the bike with any confidence and skill. In addition, there is no possibility for non-cyclists to join their friends on the tour. We can offer you some alternatives, such as the Hop On Hop Off bus.

• What is the starting and end place?

  We start from the MaTIC, Malaysia Tourism Centre, 109 Jalan Ampang, in Kuala Lumpur. This is in The Golden Triangle of KL. The nstarting place is the same as the end place.

Reservation and payment

All information how to make a reservation!

• I have booked a tour and cannot participate. Do I need to unsubscribe?

  After your booking, the bikes are reserved, the local touristb guide has been scheduled and we assume that you are coming. If you do not have the opportunity to come, please let us know as soon as possible, preferably by mail or app. Calling is also possible. Please mention your reservation number. We will try to let somebody else join the tour.

• What's included in the price of the tour?

  You get a good quality Dutch bike with hand brakes and gears. There is a bowl on it, where you can put your stuff in. We distinguish ourselves in the traffic with orange vests. A helmet is optional. There is a guide that takes you around on the bike and sometimes on foot. He/she tells you about Kuala Lumpur’s history and cultural facts. This is based on a route where interesting buildings and heritage sites are. During the trip you will be treated to a delicious Malaysian snack and drink. At the end of the tour you will receive -with a fun social media review- a MikeBikes’gift!

• Can a tour also be booked privately?

  Yes, you can book any tour as a private tour. You then enroll with a predefined (friends or family) group. This tour always goes on for your registered group. There will be no one else, except you, the guide (s) and the people enrolled.

  Of course, the rates are higher than an open enrollment. The height of the rates depends on age and number of people. You'll see these prices when you book a tour as a private tour.

• How can I pay?

  You can pay cash. We are busy to create the opportunity to pay with a credit card in the near future. If you book a tour we urge you to be join us 15 to 30 minutes in advance. That gives us the time to organize your payments.

• Can I book for 1 person?

  You can always book for 1 person. A private tour will start with 1 person. When you book a standard tour for 1 person it is dependent if there are other persons who have booked your tour on the same date and time. If there are minimal 2 guests who made a reservation for your standard tour on the same date and time then the tour will go on. In case there is only your booking with 1 pax, then we will inform you latest 12 hours before the start of your tour and look for another possibility.

Children

• Are children allowed to ride?

  Children from 7 years with good bike control can ride the tour. These are seen as real cyclists. Children up to 6 years have children's seats. There is no need to pay for both the child and the children's seat.

• Is the tour safe for children?

  As long as children have good control over the bike they will have no problems. We cycle very limited on the big roads. We mainly use roads, alleys and footpaths where we enter the local community.

• Which children's bikes are there?

  We have different types of children's bikes, as well as bicycles for adults with seats. Keep in mind that all our bicycles have hand brakes, because most children are accustomed to a back trap-brake. If you have any doubts about your child's ability to use our bikes, come and have a look. Please contact us to make an appointment.

• Is there a discount for children?

  Yes, children under 12 years of age will receive a discount on regular prices. Young children up to 6 years old, who go on children seats in front or at the back of the bike are for free.

• Can children ride their own 20" bicycle?

  The distance  of the tours are not fitting to cycle on a 20" children bicycle. That's why we offer children bicyles from 24".

• How many children in a seat on one bicycle?

  There is possible maximum 1 child in a seat per parent on bicycle.