Do I need to have cycle experience?
Yes, it is a must that you have cycle experience and that you are be able to cycle in traffic in your own environment in a safe way. You have to got a basic balance on the bicycle and easily can make starts and stops. All tours have an easy pace. The route of the Pitstop Foodie Tour is hilly. A good balance and normal physical health is necessary.
Will the tour continue when it rains?
The bike tours always go on.. A rain shower is nothing unusual in an Asian country. There is also a daily rain shower in Kuala Lumpur. You can get wet... It is very refreshing
Do I have to wear a helmet?
No, wearing a helmet is not obligatory. We strongly recommend doing so.
Isn't it too hot to cycle in Kuala Lumpur?
No, biking provides a light breeze to cool you off. We always cycle at a quiet pace. This gives our bike tours a relaxing character. Furthermore, we have plenty of rest periods on the way, so you can be sure that body and mind can enjoy the many fascinating sights. At the start of the tour you will receive a bottle of water.
What is the best way to get to MikeBikes, 109 Jalan Ampang, Kuala Lumpur?
There are several possibilities:
- You can take the Grab taxi (app) or randomly take any other taxi. If Grab, fill out destination 'MikeBikes'. During the rush it takes a little more time.
- You can come with the purple bus GO KL (free, but very busy with locals). It stops right in front of the MaTIC.
- Via the LRT Kelana Jaya Line, halte KJ 10, KLCC (scroll down), 10 minutes walk.
- Via monorail, halte MR 8, Bukit Nanas, 5 minutes walk.
- Stop 7 of the Hop On Hop Off bus stops at the MaTIC.
- Or you can walk.
- You will find us via the main entrance of MaTiC: MikeBikes' office in the Malaysia Tourism Centre, MaTIC, 109 Jalan Ampang, 50450 Kuala Lumpur.
What clothes do I wear during the tour?
We visit a temple, so clothing that covers knees and shoulders is appreciated.
We also recommend:
Wear light, comfortable clothes with a hat or cap to protect the head from the sun. With shoes or fixed sandals you have the best control over the bike, so no slippers. Sunscreen is a must. You get an MikeBikes safety sheena, which you are mandatory to wear during the tour.
Which language is spoken by the guides?
Our guides speak English and Chinese. We have possibility a Dutch or French speaking guide available, but we cannot guarantee it.
It is not our goal to tell long stories during the tours. Our guides speak good English, but language does not play a major role in how to experience the tour. The local guides know the story behind Malaysian life and can answer all your questions. We want to emphasize the individual, intense experience of the hidden Kuala Lumpur and the interaction with the environment and people we encounter. Of course the guides know a lot about Kuala Lumpur’s history.
Which bikes are used?
We have qualitative, Dutch orange bikes with hand brakes (rollerbrakes) and 3 or 7 gears. We have developed these bikes together with the Haagsche City Bike. We have different sizes of frames and each saddle is adjustable. On each bike there is a front carrier with a basket where you can store some luggage.
What is included in the price of a tour?
You get an English-speaking local guide and a safe and well-maintained orange bike with 3 or 7 gears and hand brakes (rollerbrakes). At the start of each tour, everyone will receive two bottles of water. You will enjoy a local brunch or dinner including drinks. You will receive an orange vest. A bicycle helmet is optional.
Can I cancel the reserved tour?
You can cancel a standard tour free of charge in case of illness, for example. Please inform us as soon as possible, as we have arranged a guide. You can reach us via app, +6017673 7322 or +60 17 664 5223 or mail, so we can take this into account. Please include your reservation number.
If you book a private tour and cancel within 4 days before the tour starts, the costs are for the account (100%) of the person who made the booking.
Can we be picked up at our hotel?
No, we do not offer pick-up service.
What is the color of the bike?
Orange, typical Dutch :)
What if your partner does not want or is not be able to cycle and would like to do something else during the tour?
Your partner could take the Hop On Hop Off bus during the tour. It is a good alternative to explore Kuala Lumpur.
Am I healthy enough to cycle a tour?
Our tours are basic easy to average to cycle. If you doubt due to health matters, for example a heart disease, or long disease, or otherwise you can ask your specialist of general practioner for a written statement that you are be able to cycle a tour. MikeBikes is not liable for your health conditions.
Can I cycle the tour on my own bicycle?
It is not allowed. Our bikes are reliable, maintained and visible. It is safer to cycle in a group with the same bikes. Other road users are more likely to recognise you if you cycle more visibly in a group. The guide has tools and spare parts for our bikes and can repair the bike if you get a puncture, for example.
Can I park my car at your place?
Yes, you can park your car for free at the parking of the Malaysia Tourism Centre (MaTiC) where our office is.
Am I insured during the cycle tour?
MikeBikes is not liable for results of accidents during the tour. Safety is our highest priority and you will experience this with the solid and well maintained bicycles, safety jackets (visibility) and optional a helmet (for free) and safe routes. The tourist guides have followed a special safety procedure.
Is it safe to cycle?
Yes it is safe. Motor cyclists and cars are numerous and things are fairly orderly for an Asian city. They take cyclists into account. The number of cyclists is limited but increasing. There are many positive developments to encourage cycling in Kuala Lumpur. For instance, in October 2017, blue bike lanes were constructed in the city centre, which are going to be expanded. Moreover, we mainly use bicycle-friendly roads and alleys. On our tours, a 2nd guide will join the group when there are more than 6 guests. In addition, we are highly visible because of the orange vests and orange bikes. However, it is important to follow the guide's rules and signals. By the way, in Kuala Lumpur they cycle on the left :)
Do I have to be healthy to take part to a tour?
We cycle with a quiet speed and make regularly stops on intersting places. Both children from the age of 7 and healthy senior citizens aged 80 can do our tour without problems. Cycling experience is obviously a must. We do cycle through narrow alleys and elevated pedestrian paths. This requires a certain balance, control and self-confidence on the bicycle. We advise you if you have a bad condition or disease, discuss with your doctor in advance whether the tour is suitable for you.
Our bike tours are unfortunately not suitable for those who are not on the bike with any confidence and skill. In addition, there is no possibility for non-cyclists to join their friends on the tour. We can offer you some alternatives, such as the Hop On Hop Off bus.
What is the starting and end place?
We start from the MaTIC, Malaysia Tourism Centre, 109 Jalan Ampang, in Kuala Lumpur. This is in The Golden Triangle of KL. The nstarting place is the same as the end place.
Reservation and payment
I have booked a tour and cannot participate. Do I need to unsubscribe?
Yes. After your booking, the bikes are reserved, the local guide scheduled and we assume you will come. If you are nevertheless unable to come, please let us know as soon as possible, preferably by mail or app. Of course, you can also call. Please mention your reservation number. The bikes will then be available again for other guests.
What's included in the price of the tour?
You get a well-maintained solid Dutch bike with hand brakes (rollerbrakes) and 3 or 7 gears. There is a basket on the front carrier, where you can put your belongings. We distinguish ourselves in traffic with orange vests. A helmet is optional. A local good English-speaking guide will show you the hidden gems of Kuala Lumpur. He/she will tell you about Kuala Lumpur such as its history and cultural trivia. During the tour, you will be treated to a Malaysian snack/brunch/dinner with a drink of course. At the end of the tour, you will receive a nice MikeBikes present :)
Can a tour also be booked privately?
Yes, you can book any tour as a private tour. You then sign up yourself with any other participants. No one else joins except you, the registered participants and the guide(s).
Naturally, the rates are higher than for a standard tour. Rates depend on age and the number of participants. You will see these prices when you book a tour as a private tour.
A private tour can be booked from 1 person.
How can I pay?
You can pay by cash or credit card prior to the tour.
Can I book for 1 person?
You can always book from 1 person. You can book a private tour starting from 1 person. If you book a standard tour for 1 person, it depends on other bookings for your desired tour. If only you (as 1 person) have booked and there are no other bookings, you will be informed up to 12 hours in advance and together we will look for another solution.
Are children allowed to ride?
Children from 7 years old with good balance on their bikes can join in. These children are considered real cyclists :). Child seats are available for children up to 6 years old. There is no charge for either the child or the seat.
Is the tour safe for children?
As long as children have good control over the bike they will have no problems. We cycle very limited on the big roads. We mainly use roads, alleys and footpaths where we enter the local community.
Which children's bikes do you have?
We have 24-inch and 26-inch children's bikes. These Dutch bikes are equipped with coaster brake and hand brakes. We test beforehand which bike fits best.
Which child seats are available?
We have children's front seats (Thule/Bobike). These are suitable for children from 9 months to 3 years with a maximum of 15 kg.
We have children's rear seats (Thule). These are suitable for children from 2 to 6 years old with a maximum of 22 kg.
Is there a discount for children?
Yes, children under 12 years receive a discount on regular prices. Children up to and including 6 years go free in a child seat. We have 2 types of child seats. From 0 to 2 years and from 2 to 6 years.
Are there 20" bicycle available?
No, the distance of the tours are not suitable to cycle on a 20" children bicycle. That's why we offer children bicyles from 24".
How many children in a seat on one bicycle?
A maximum of one child seat can be fitted on the bike. One child's seat on the front of the bike (0-2 years) or 1 child's seat on the rear rack (2-6 years).